FAQ´s

You can enter your room from 12 to 2pm on the day of arrival. Check-out is by 12 midday, with the option of late check-out depending on availability. You can consult prices and availability at Reception.

Check all the information about how to get the hotel and the main places of interest

We have several types of rooms according to your needs, you can see all the information on our rooms.

The hotel offers a towel and bathrobe service. Deposit of 10 and 20 Euros respectively will be charged to your room and discounted when the towels and bathrobes are returned. They can be collected and returned between 10 a.m. and 6 p.m.

We have free Wi-Fi throughout the hotel.

There are safety deposit boxes in all of the hotel’s rooms, as well as one in reception. It has an extra cost. You can pay directly at reception.

Children Stay Free conditions These conditions are valid for all hotels:

• For each paying adult, one child stays free under the same board basis (for example: 2 adults with half board = 2 children with free half board). Children up to 12 included.
• From the 3rd child: €4 supplement for breakfast and €10 for dinner or lunch. So, if 2 adults are staying with 3 children, these fees shall be applied to the third child depending on the board basis of the reservation.
• Babies aged 0-2 years are not included in these conditions, as they always stay free.

Clients who have not pre-paid for dinners

• A 50% discount will be applied to the child, based on the price cited at the restaurant.
• Baby food shall be subject to a surcharge of €6.

We do not currently operate a transfer service. In reception you can order taxis, arrange car hire and find out bus times for your journey to the airport.

Parking has an extra cost. Advance bookings are not necessary. You can pay directly at reception.

For information about vehicle hire and prices, please ask at reception.

All of the buildings in our resort have a door that leads to the beach. Use your room key to open the door.
We have hammocks on the beach (in front of our resort and with an extra cost) that are available for our guests. You can pay directly at the beach kiosk.

Pet policy Dogs weighing up to 15 kg are admitted, with the exception of Fuerte Marbella and Fuerte Miramar, where only dogs weighing less than 5 kg are permitted. For larger dogs, there is a kennel in Elviria, 15 km from our facilities. There is a daily €10 surcharge for dogs. All hotels retain details of 24 hour veterinary services. All dogs must:

• Have all up to date immunisations
• Receive anti-flea and parasite treatment before arriving at the hotel
• Microchip
• Dog breeds classified as dangerous shall not be admitted

Visit our Beach Club web for further information.

Are you allergic and / or intolerant to some food? Indicate this in this form before your arrival.

Visit our SPA & Beauty Mirarmar website.

Any information about excursions, tourism, bus times or golf can be obtained from reception between 10 a.m. and 7 p.m., Monday to Sunday. You can also access any information that you need on our website.

To tune your television to Spanish television channels, press the av/tv button on the remote control and select the "dtv" option from the menu that appears. This activates the Spanish channels. Please contact reception if this doesn’t work.

Reception has all the information that you might need for any emergency that arises during your stay. You can also find detailed information on our website.

Yes. Maps and the information that you need to get there can be found in reception.