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Liz Smith (Fuerte Marbella)
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16/06/2009 15:46:34
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Thank you so much for yet another wonderful stay at the Fuerte chain of hotels.
Your dedication to the successful running of your hotels and to customer satisfaction is admirable and hugely appreciated.
Jose - in particular - we wish to thank you for recognising the over-booking situation prior to our arrival and for choosing our group to move to upgraded rooms at the Fuerte Marbella - all on your day off !
I do hope you enjoyed whatever was left of your day off in Benalmadena with your family.
We all appreciated the time and trouble you both went to ensure our short break was enjoyable and successful - and it was.
Jose and Inmaculada, thank you for sorting out such wonderful rooms. We were amazed when we checked into the rooms and saw the suites. Room 110 was extra special - thanks Jose !
We are hopefully returning next year and will be in touch prior to arrival.
Sorry I didn''''t get an opportunity to say goodbye but will make up for it on my next visit.
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Michael O''''Riordan (Fuerte Marbella)
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16/06/2009 13:57:36
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Hi Luisa
Just a quick note to say thanks to all at El Fuerte for a wonderful holiday.
Aspecial thanks to you for all your asistance delivered with charm and efficiency
I cant wait to return to my favourite hotel
Best Regards
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Nella De Luca-Bertram (Fuerte Miramar)
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08/06/2009 9:43:21
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The students really like all of the accommodations, especially those in Marbella! This hotel was the hit of the trip for places to stay!!! All the others were very nice but the one in Marbella tops the trip!
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Rick Elder (Fuerte Marbella)
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04/06/2009 16:27:45
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Dear Mr(s). Sarda,
I wanted to send you a quick note of thanks regarding the gracious treatment my wife and I received during our visit to your hotel.
Although this was our first visit to Spain we have had the opportunity to experience many different resorts and hotels in various countries.
The quality of the staff at the Fuerte Marbella clearly has a very high standard of customer service.
For example I watched the lead person on the outside veranda during breakfast last Monday June 1st fully engaged with his responsibilities. Our staff at Pacific could learn much from him, attempting to meet every request while keeping a great attitude.
This is just one example of many I saw during our short stay.
I am not one to give lots of platitudes- but in this case I could not pass up the opportunity to give praise where it is due.
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J Vermeeren (Aniversario Fuerte Conil)
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18/05/2009 15:53:12
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Thanks for taking such good care of us, and making our stay in Conil extra pleasant.
We´ve been in 4 different Fuerte Hoteles now and the personal of Conil is the best!.
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Family Argabi (Aniversario Fuerte Conil)
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18/05/2009 15:51:25
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It was great to stay in Fuerte Conil. Nice people, nice place and nice weather.
Thanks!
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Doreena Joanne (Hotel Fuerte el Rompido)
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14/10/2008 11:47:40
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Many thanks for making our holiday so enjoyable.
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Jo Packer (Hotel Fuerte Conil)
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29/09/2008 9:27:14
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We had a truly relaxing and lovely sunny holiday @ the HOTEL FUERTE CONIL. The hotel exceeded all our expectations and the staff were always friendly and helpful. Our room had great views of the sea from the balcony and was cleaned to the highest standard.
Every morning we were presented with a fabulous breakfast served by a hospitable and efficient staff. An amazing variety of hot and cold eggs, sausages, meats, cheeses, fresh fruits, breads, pastries and freshly cooked yummy crepes were on offer every morning. We took breakfast outside in the morning sun, surrounded by leafy palms and well kept garden.
The white sand beach was reached in 5 minutes via a pathway dedicated to the hotel and often on the way back up of an evening we would enjoy a drink on the patio where the barman always had a smile. Thank you for making our holiday even more special and keep up the great work!
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Mr. & Mrs. G. Orton (Hotel el Fuerte)
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25/09/2008 9:20:29
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Thank you so much for giving us such a wonderful holiday at your first class hotel.
It surpassed all our expectations from the moment we arrived to be greeted and checked in so quickly and efficiently to the moment we left everything had been faultless.
Can we particularly mention Gonzalo and Laura on reception who were extremely helpful and dealt with any query or request we had. Also Fernando was exemplary in the service he afforded in the restaurant during the evening meal.
We would also like to commend the extremely high standard of servicing of the room. In fact the cleanliness of the entire hotel and grounds was first rate.
Thank you once again, and we would certainly return, hopefully next year.
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Fiona Howard (Hotel Fuerte Grazalema)
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08/09/2008 10:12:22
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An enjoyable stay in a hotel with excellent amenities. The surrounding countryside was spectacular.
Many thanks for this, Fiona.
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Margaret Pepper
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05/08/2008 13:22:34
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Dear Mrs. Sardá,
We returned on 1st July after a week at your hotel. We were celebrating our 30th Wedding Anniversary with 14 family and friends.
I write to thank you and your staff for all your kind attention during this very special holiday. Everyone said how much they liked the hotel and particularly their rooms.
May I particularly mention Sonia Mejias who handled all our very complicated booking requirements. She was always efficient and attentive.
I am sorry we did not meet you so that we could thank you personally for the lovely bottle of Cava you sent to our room. It was much enjoyed!.
We have now stayed several times at the El Fuerte and are members of the Club de Amigos. The El Fuerte is a very special hotel. My parents stayed twice a year for many years in the 70´s and 80´s so it is now a family tradition!.
We hope to return to El Fuerte in the autumn with more family and hope maybe to meet you then.
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Jennifer McMorris
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24/07/2008 12:08:01
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My husband and I have just completed our second holiday this year at your hotel. We would like to thank you and your excellent, highly professional staff for ensuring that we had, on each occasion, a most enjoyable time. We have stayed at many four and 5 star hotels across Europe and beyond and would consider el Fuerte one of the best we have visited. We will certainly return.
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Rosemary Bougeard
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11/06/2008 9:52:53
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I am writing to thank you and all your staff at Hotel Fuerte Miramar-SPA very much indeed for the highly professional service offered to our company and our client during our recent event at your Hotel, ensuring the total success of the meeting. In particular special thank you from Tony Morris, our Business Manager to you and Mr Jose Moya.
We have recieved complimentary comments from the delegates regarding their Conference and for this I would like to thank you. It would be appreciated therefore if you could pass on our thanks to all concerned.
We very much look foward to working with you and your Hotel in the future.
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Rene Heilman
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21/05/2008 10:02:31
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I recently spent some days with my family at the Fuerte Grazalema Hotel. We enjoyed the beautiful hotel and landscape very much.
Furthermore I would like to point out one member of the staff who impressed us very much. Jose M. Barea gave us very friendly and professional service in the restaurant and made us feel welcome at any time.
Congratulations for that employee. Keep up the good work.
Best regards.
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Erika Bentink
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25/04/2008 11:34:39
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We have stayed in your hotel, with a group.
I would like to take the time to let you know how we experienced things.
The receptionists were all very friendly at all times, not just for me and my colleagues, but also for our dealers.
Further, we were impressed by the housekeeping, which cleaned up after us, whenever needed and when we changed our minds on the table setting, the technicians were there to change it right away.
I would also like to thank the restaurant employees.The food was of a very good quality and the service was very good.
The first evening we were very late. They were still very helpful, even when we stayed a bit longer than initially agreed on.
And then there was Inma, Sonia and you; these full 8 days you three were available for me to arrange things. I could ask you anything and you would make it possible.
Therefore I would like to specially thank the three of you for making our event such a big success.
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Philip Whitehurst
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03/04/2008 10:19:18
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My Wife & I and seven of our friends have just had four perfect days stay in your hotel while we visited the Jerez Moto GP, on behalf of all my party I would like to thank you and your staff for making our stay really special.
Myself and my Wife do really love Spain and have visited many places over the years, we can see that Conil de la Frontera is going to be the place to come in the future with all the new developments happening around the beach and port area, we will be definitely be returning and will most definitely use your fine hotel.
Once again many thanks to all your staff.
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Brian Mabbott
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24/03/2008 9:16:17
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Hi Roberto,
We have just retuned from our stay at El Rompido. The eighteen people staying with us all enjoyed the holiday very much, largely due to the hotel. The food was excellent and the staff most welcoming and very efficient, every one had a smile. The evening entertainment was a great addition to making the holiday memorable. Please give our comments to the staff. Thank you.
Best regards
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Geoff Ridout
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19/03/2008 9:51:29
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TO: Silvia Ortega and the staff at Hotel El Fuerte
I am writing to thank you and the staff at El Fuerte Hotel for looking after us on our recent visit to Marbella. We had a great time and our conference was excellent. The food and organization at the beach restaurant was superb and my guests really enjoyed the day.
I would have no hesitation in recommending Fuertes Hotels to friends and business acquaintances for future meetings and holidays. I understand a few of my guests are looking to stay with you again in the future.
Once again
THANK YOU
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Geoff Ridout
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19/03/2008 9:50:41
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TO: Mr. Moya and the staff at Hotel Miramar
I am writing to thank you and your staff for looking after us on our recent visit to your hotel. We had a great time and our conference was excellent. The weather was superb which added to the enjoyment.
I would have no hesitation in recommending Fuertes Hotels to friends and business acquaintances for future meetings and holidays. I understand a few of my guests are looking to stay with you again in the future.
Once again
THANK YOU
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DAVID ADDINALL
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27/02/2008 12:25:08
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Hello
My wife and I stayed at the El Fuerte from 22 to 24 February at the recommendation of our friends Mr and Mrs Boag who have been regular customers of the hotel over recent years. I would just like to say that we found the hotel absolutely first class with both the accommodation and service excellent. We will certainly return in the future.
Thank you
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HELMUT .
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31/01/2008 14:15:20
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The days of the International Meeting have passed quickly, and I can tell you that all participants were satisfied with the hotel and also with our services. I am sure that they will all come back. Some of the partners have already talked to me about holding their national meetings in Marbella, that means they would bring their best clients to a meeting here in Marbella. Furthermore, the different companies will regularly send their trainers to us.
I would like to thank you very much again. The organisation, the whole crew, the ambiente of the hotel have a considerable influence on the success of such a meeting.
Best regards
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Mike Day
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13/11/2007 13:34:52
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Dear Ms Mejias,
I was unable to thank you personally for all your help when we left last Friday so I therefore do so now.
I very much appreciate the trouble you took to arrange the restaraunt reservations, the birthday flowers for my wife and especially solving the problem with our room reservation which was entirely my fault. I will remember to ask for twin beds next time and not a room number !
Once again we have had a wonderful stay at Hotel El Fuerte which is due in large part to the friendly, polite and helpful staff on your reception team.
My Thanks again,
Best Regards,
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Linda and Gary Tucker
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30/10/2007 15:25:32
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Dear Sirs
My wife and I have just returned from 2 weeks holiday staying in your hotel in Grazalema. We were very impressed with the Hotel in general, but in particular have nothing but the highest praise for your staff. We have stayed before and have always enjoyed your Hotel, but your staff really are deserving of praise.
The reception desk was always friendly and efficient. Anna greeted us with a handwritten greeting and a small vase of flowers in our room was a welcome edition and all staff in the reception were always friendly and professional.
Special mention is also due to the cleaning staff who were so efficient and cheerful which made our stay the best ever and we cannot wait to return.
Yours sincerely
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Robert and Wiesia Taylor
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29/10/2007 10:54:06
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Dear Roberto,
My wife and I wanted to write to thank you and your colleagues for the splendid time we had in your hotel at El Rompido during last week.
It was our third time of staying in your hotel during the past two years and we have enjoyed each of our stays with you immensely. The hotel is located in a wonderful spot, one of our favourite places on the Spanish coast, so quiet and clean and with such unspoilt beaches. Thoughout the hotel all of your staff - in reception, the bars & restaurants, the chambermaids - are all exceptionally courteous, very helpful, and are a great credit to the hotel group, its training and its management.
We hope to be able to visit you again some time during the course of next year.
Regards and best wishes
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Harold and Valerie Saffer
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16/10/2007 11:14:03
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Dear Sonia,
Sorry we have missed you. Enjoyed our holiday at your lovely hotel.
Thank you for our lovely room once again, and we looking foward to seeing you again plus your helpful staff in the not too distance future.
Kindest regards.
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Corine & Louise Hird
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08/10/2007 9:12:19
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Corinne & I would like to extend a warm thank you to you & all your staff for all your hospitality and wonderful service at El Fuerte last week. All our colleagues from Linklaters seem to have enjoyed themselves, with lots of comments about the friendly staff, lovely surroundings and great food. We all felt very looked after and will have many good memories of our time with you - could I ask you to pass on our thanks to all your staff who made sure we all enjoyed our time in Spain.
Hope to see you again at some point in the future.
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JACQUES HERSCU
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23/08/2007 16:58:52
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We have left Marbella early this morning after a very nice week spent in your hotel (room 147) and we wish to congratulate you for all services provided by your staff. Meals, reception and restaurant staff, room, beach,
swimming pool, gardens, all were great. As a former hospitality Manager, I know that it is not that easy to provide such a constant quality in high season, this is why we know how to appreciate your intensive work.
You can be sure to see us again soon and in the meantime,
Brgds,
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Bernadette Gallistl
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24/07/2007 15:56:23
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Hello,
sorry for my late E-Mail but I would like to say THANK YOU, THANK YOU, THANK YOU to you and your fantastic team. We had a really wonderful holiday and enjoyed it very, very much! Everything was so grate! Our room was really nice (especially the view), the food was nearly too good and all the people were so nice!
So all in all => IT WAS PERFECT! If it had been possible we would have stayed longer!!!
The only thing I forgot was to bring along some hotel prospects! So I’d like to ask you if it would be possible to send us some for the Hotel El Fuerte and Fuerte el Rompido because we are hoping for lots of clients in the next season and they are always happy if they get one!
So once again thank you and best regards from the sunny Austria!
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ROGER TAYLOR
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23/07/2007 12:17:39
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Dear Mr Perez
We have just returned from a holiday at your hotel and we would like to say thank you very, very much for the wonderful time we spent with you.
Please would you pass on our very grateful thanks to all the staff at your hotel who helped to make our stay so relaxing, comfortable and enjoyable.
This is the second time that we have visited you and we very much hope that we will be back again!
Thank you very much.
Yours sincerely
Roger and Margaret Taylor
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Dawn Thompson
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02/07/2007 17:33:41
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I just want to thank you and your staff for a most pleasant stay last week. Myself and my partner stayed there from the 14-21 June and we had a very enjoyable stay. I would have no hesitation in recommending your hotel to anybody.
I look forward to staying there again in the future.
Kind regards
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Familly Gallon
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14/06/2007 11:16:50
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Dear Ms Monica Moya , Ms Lola Muñoz,
First of all we would like to thank you for the wonderful holidays we enjoyed at your hotel Marbella el fuerte during our May2007 vacation. With compliments to the wonderful room offer we had and the renovations in the Hotel!.
Again, we are so in love with the location and the hotel that we would like to kindly ask you for your best offer and availability for 16 days in September.
With kindest regards,
Family Gallon
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Mr. & Mrs. Vance
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02/05/2007 13:15:59
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Dear Sir/Madam
Sorry for not getting this email done earlier, my husband and I stayed with yourselves from 8-15 April in room 607 and I would just like to say a big thankyou to all concerned in helping us enjoy our stay so much. It was the first time using your hotel and we both were very pleased with all the services provided,
the staff could have not been more pleasant and helpful in all areas of the hotel. We have stayed in El Fuerte but could not choose between the two as both have very high standards which they adhere to. We holiday
in Marbella 2 times a year and will definitely be back to stay with yourselves.
So please pass this on to all concerned and say a big thankyou to the staff and we will definitely be back staying with yourselves in the future.
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David and Helen Owen
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19/04/2007 11:14:23
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Dear Sir,
I am writing to thank you for a most enjoyable holiday at the Hotel el Fuerte from 1st to 8th march this year.
This was our 5th visit in 6 years and as usual the accomodation and food was excellent and the staff very kind and helpful. Altogether a very nice experience.
We hope, God willing, to visit you again next year and hopefully many more years.
Thank you once again.
Yours sincerely
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Veronica Lynch
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23/03/2007 12:07:03
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Señora Sonia,
Many thanks for a great holiday in Hotel el Fuerte.
Please thank the staff on my behalf.
My daughter, Irene Fannon, her husband Tom Fannon and my three grandchildren enjoyed their four days also.
The sun was shining and we were lucky that the weather was so good in February.
Yours truly.
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Mr. and Mrs. Wilkinson
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31/01/2007 14:25:14
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Dear Sir:
My family and I would like to thank you and your staff for making our stay with you so memorable. Your hotel has a happy and relaxed atmosphere, and we thought your evening meals were very good. We enjoyed being served by your team in teh restaurant, the work well together.
The New Year Gala night will be remembered for many years to come, it was excellent, top marks to the chefs and waiters.
Thank you once again.
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