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For the purposes of these Membership Conditions:
- The term “Fuerte Group Hotels” refers to all hotels of the “Fuerte Hoteles”, “Amàre”, and “Olée Holidays Rentals” brands, as well as hotel establishments forming part of the Fuertegroup S.L. business group, unless otherwise specified.
- The term “Fuerte Group Hotels Business Partner” refers to establishments and/or companies of all kinds of businesses with which the Fuerte Group Hotels Club Amigos has a partnership relationship, to give benefits to members of the Fuerte Group Hotels Club Amigos program.
- The term “member” refers to the person who is a member of the Fuerte Group Hotels Club Amigos program
- The term “active member” refers to a member who has stayed at a Fuerte Group Hotels establishment in the last 3 years.
- This document uses “they”, “their” and “them” in the singular for the purposes of gender neutrality.
Membership of the Fuerte Group Hotels Club Amigos program implies both the validity and full and unreserved acceptance of each and every one of the terms and/or conditions listed below. This notwithstanding, Fuerte Group Hotels reserves the right to unilaterally modify these Conditions; any changes will be duly announced and notification will be sent if applicable.
- Membership of the Fuerte Group Hotels Club Amigos program implies both the validity and full and unreserved acceptance of each and every one of the terms and/or conditions listed below. This notwithstanding, Fuerte Group Hotels reserves the right to unilaterally modify these Conditions; any changes will be duly announced and notification will be sent if applicable.
- Nights of stays are counted from 2013 onwards. Only nights booked through any of the Fuerte Group Hotels websites, or through the Fuerte Group Hotels Booking Centre, will be taken into account.
- If a member does not stay for three consecutive years, Fuerte Group Hotels will, without the need for prior notice, move the member down a category and award them the equivalent number of nights in that new category. If the member goes for another three consecutive years without staying with the group, Fuerte Group Hotels shall move them down to the Club Amigos Basic, where they will start without accumulating rewards.
- Fuerte Group Hotels accepts no liability for Fuerte Group Hotels business partners who withdraw from the Fuerte Group Hotels Club Amigos program, or for any changes involved in the aforementioned withdrawal.
- The Company may decide to terminate the Fuerte Group Hotels Club Amigos program and this will be announced, and members will be informed, prior to the effective date of termination of the Program. The member will not be granted any rights by this termination.
- The Fuerte Group Hotels Club Amigos may, at its discretion and without prior notice, suspend a member from the Program if they do not pay their hotel bills on time, or if they seem to be using the Program in a manner that does not coincide with the Terms and Conditions or with the intention of the Program.
- The Fuerte Group Hotels Club Amigos may suspend the account of any member who acts in an abusive or unlawful manner. If the account is suspended, all benefits or accumulated prizes of the Fuerte Group Hotels Club Amigos will be forfeited.
- Being a member of the Fuerte Group Hotels Club Amigos does not guarantee any books at Fuerte Group Hotels establishments.
- The sale or exchange of rewards from the hotels or business partners, or Fuerte Group Hotels Club Amigos benefits is strictly prohibited, with the exception of sales or exchanges performed by Fuerte Group Hotels. Any rewards from hotels or business partners, or Fuerte Group Hotels Club Amigos benefits that have been transferred, sold or assigned for such purposes may be confiscated or cancelled.
- In the event that a hotel or resort ceases to operate as Fuerte Group Hotels or any other hotel brand owned, operated, franchised or licensed by Fuerte Group Hotels or its affiliates or subsidiaries, the Fuerte Group Hotels Club Amigos benefits will not be awarded for stays at that hotel, even if the booking is made prior to the termination date.
- In the event of the documented death of a member of Fuerte Group Hotels Club Amigos, the benefits of the program can be transferred to the co-holder of the account or, in their absence, to a person who provides documents to certify that they live at the same address.
- A member may only have one Fuerte Group Hotels Club Amigos account. Companies, associations or groups cannot become Fuerte Group Hotels Club Amigos members.
- Receiving our company news is a prerequisite for enjoying the discount and benefits of Club de Amigos.
- The term “Fuerte Group Hotels” as used here refers to all hotels in the Fuerte Hoteles, Amàre, and Olée Holidays Rentals chain as well as hotel establishments that form part of the business group of which Fuerte Group Hotels forms a part, unless otherwise specified. The term “Fuerte Group Hotels Business Partner”, as used here, refers to establishments of all types of business with which the Fuerte Group Hotels Club Amigos is associated in order to provide benefits to its members.
- Personal data production: Fuerte Group, as the joint data controller, together with all of the group’s hotels and companies that can be consulted on the website https://fuerte-group.com/, hereby informs you that your personal data will be collected and processed with your consent for the purposes of customer loyalty, to analyse and monitor your stays, to personalise services according to your preferences and to send you information and advertising, by any means (email, sms, phone, letter, etc.) about group services related to accommodation, leisure, restaurants and real estate. You have the right to revoke your consent, and to access, rectify and erase your information, and to file a complaint with the Spanish Data Protection Agency, as indicated in the additional full information on data protection: https://www.fuerte-group.com/aviso-legal-y-privacidad.html?_ga=2.249132231.1797135391.1575535096-929418906.1575535096; or you can contact our Sales Department by phone +34 952920028 or email firstname.lastname@example.org. We have a data protection officer: email@example.com
- The Basic and Operating conditions form a unit and shall be interpreted and applied in accordance with Spanish law. For any issue that may arise in relation to the interpretation and application of these conditions, the parties expressly waive their right to any jurisdiction that may correspond to them and expressly submit to the jurisdiction of the Courts and Tribunals of Marbella (Malaga).