Your privacy matters to us. At FUERTEGROUP, S.L., hereinafter referred to as FUERTE HOTELES, as the responsible entity for this website, we want to provide you with the highest legal guarantees regarding your privacy and explain as clearly and transparently as possible everything related to the processing of personal information on this website. This privacy policy was last updated on 24/07/2024 (FUERTE HOTELES reserves the right to modify this policy to adapt it to legislative developments or industry practices, informing you of any changes and their date).
This Privacy Policy is intended as an additional layer of information beyond that requested through other means and is valid for personal data obtained on the Website. It does not apply to information collected by third parties on other websites, even if these are linked to the Website.
FUERTE HOTELES has adapted this website to comply with the requirements of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons (GDPR), as well as Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE).
The personal data processed at FUERTE HOTELES are never particularly sensitive, except to cover special needs of accommodated customers. In addition to the data processed as part of our business operations, such as data from customers, suppliers, and staff, we also process data obtained from:
At FUERTE HOTELES, we process the information provided by interested parties for the following purposes:
FUERTE HOTELES does not sell, rent, or transfer personal data that can identify the user to third parties without prior consent. As a user or customer, you are solely responsible for the accuracy and correctness of the data you provide, exonerating FUERTE HOTELES from any responsibility in this regard. The user guarantees and is responsible for the accuracy, validity, and authenticity of the personal data provided, committing to keep them properly updated.
Acceptance and consent: The User declares to have been informed about the conditions regarding personal data protection, accepting and consenting to the processing of such data by FUERTE HOTELES in the manner and for the purposes indicated in this privacy policy.
If you are a customer of FUERTE HOTELES, your data will be kept for the duration of the contractual relationship. Once the contract is completed, FUERTE HOTELES will keep your personal data blocked for the legally required prescription periods.
If the data were provided through our contact forms or the contact email, they will be kept until the reason for their collection ends.
If the data is based on consent, it will be retained until the consent is revoked.
Data related to legal obligations will be kept for the legally established periods.
In any case, we will retain your data to comply with applicable legal requirements, prevent unlawful actions, resolve disputes, and for other actions permitted by law. Once your data is no longer needed, we will delete and/or block it in accordance with our data retention and deletion policy and the legal prescription periods according to current regulations. After these periods, we will destroy your data.
The legal basis for processing your data as a user who contacts us through our forms is your consent. The same applies to the Friends Club loyalty system. The legal basis for sending commercial communications is consent. If you are a customer, the legal basis for processing your data is our contractual relationship. Communication to public authorities is performed under legal obligation. Video surveillance is based on the fulfillment of a public interest mission. Revocability: The consent given can be revoked at any time by communicating it to FUERTE HOTELES as established in this Policy for the exercise of rights. Revocation will not have retroactive effects.
When browsing the website, non-identifiable data may be collected, which may include IP addresses, approximate geographic location, a record of how our services and sites are used, and other data that cannot be used to identify the user. Non-identifiable data also includes browsing habits through third-party services detailed in the Cookies section. We use this information to analyze trends, administer the site, track user movements around the site, and gather demographic information about our user base as a whole.
FUERTE HOTELES is committed to using and processing the personal data of users, respecting their confidentiality and using them according to the purpose for which they were collected, as well as complying with its obligation to safeguard them and adapt all measures to prevent their alteration, loss, processing, or unauthorized access, in accordance with the current data protection regulations. It is not possible to guarantee absolute invulnerability of the Internet and, therefore, the violation of data through fraudulent access by third parties, but we have taken the appropriate measures to prevent it as much as possible.
Confidentiality of processing: FUERTE HOTELES will ensure that any person authorized by our company to process Customer, candidate, subscriber, or User Data (including its staff, collaborators, and providers) will be under an appropriate confidentiality obligation (whether contractual or legal).
Response to a security incident: In the event of a Security Incident with a scope or impact contemplated by regulations, FUERTE HOTELES must notify the Customer or User without undue delay and must provide timely information related to the Security Incident and/or the measures taken.
To our external service providers for website management or to meet your external service requests, and generally for the purpose of performing these functions on behalf of FUERTE HOTELES. And to the competent public authorities to comply with legal obligations. The FUERTE HOTELES website may provide access to other websites, including official profiles of FUERTE HOTELES on social networks or flight+hotel reservations, informing you that by clicking on such links, you will be redirected to a page for which FUERTE HOTELES is not responsible. You should be aware that the owners of these external websites to FUERTE HOTELES may collect, use, or transfer your Personal Data under different conditions and terms, recommending that when you contact one of these Websites, you inform yourself about their privacy policy, general terms of use, or the use they may make of their cookies as we cannot control how these Websites use the personal information you disclose. FUERTE HOTELES informs you that it will carry out processing assignments to third parties in accordance with the GDPR, requiring the processor to comply with all data protection guarantees. All utilities offered by third parties are strictly necessary for the development of our services and have been selected based on compliance with the rights we preserve on this website. We inform you that your personal data may be communicated to recipients located in countries outside the European Economic Area; however, in these cases, our provider will be subject to agreements that comply with European and Spanish legislation. Specifically, services from:
There are other companies that provide direct services to FUERTE HOTELES (consulting, IT, legal, data protection, etc.) that may have access to the personal information necessary to perform their service functions as data processors, but they may not use it for other purposes and must always comply with applicable data protection legislation.
You can exercise your rights granted by the GDPR free of charge before FUERTE HOTELES, namely, your rights of access, rectification, deletion, opposition, portability, and limitation by any means that allows you to prove the sending and receiving of your request. The request must be addressed to FUERTE HOTELES, through the details included in the “Data Controller” section or to the email account [email protected], indicating the reference “Data Protection”. The request must include: Name, surname(s), and proof of identity, the specific request being made, and an address for notifications. You can file a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency (www.aepd.es), if you believe that the processing of personal data concerning you violates the Regulation.
Access to the page does not imply in any way the existence of a commercial relationship between the user and the company. The portal only provides information about available hotel vacancies at the time of requesting such information, so if you make an online reservation, you are contracting directly with the hotel and not with the portal. The printed version of the reservation made serves as a locator when you arrive at the hotel. Booking hotel nights on this website implies the client’s adherence to and acceptance of all the general conditions set out here. By accepting the following clauses, you declare and accept:
